YOU’VE GOT QUESTIONS. WE HAVE ANSWERS.

Check out key topics or products below. Not finding what you need? Search by product to visit specific product pages. Or, contact customer service for more information.

Aerial Buddy® Sheave

Question

What is the maximum load rating for the Aerial Buddy Fiber Optic Sheave?

Answer

1600 lbs.

Question

Will the Aerial Buddy support Optical Ground Wire "OPGW" and Static Wire installations?

Answer

Yes, as long as the load rating is not exceeded and the cable MFR's minimum bend radius is maintained.

Question

What is the maximum OD cable the sheave will handle?

Answer

Up to 2 inches. Users should always maintain the cable MFR's minimum bend radius when sizing cable to work with the sheave.

Buddy® Fish Tapes

Question

Why should I buy a fiberglass fish tape? I have always used a metal one.

Answer

Fiberglass is non-conductive, bends in all directions without kinking, slides easily over existing wire in conduit, non-corrosive, lightweight, easily accepts accessories.

Question

What is the maximum pulling tension of the Wee Buddy® and Microduct Fishers?

Answer

200 lbs.

Buddy® Rodders

Question

How do I avoid getting the rod tangled when I pay out or retract my fish tape or duct rodder?

Answer

Set the drag brake to allow the reel to spin freely. When paying out, never pull the rod so quickly that it outpaces the spinning of the reel. Allow the tension of the unwinding rod to naturally spin the reel. When retracting, never manually spin the reel to wind up the rod. Push the rod in short increments so it seats firmly against the inside edge of the reel, causing the reel to spin as the rod is taken up.

Question

Do you sell replacement rod for rodders?

Answer

Yes.

Question

What do I do if the length of my rod (example 1000' Big Buddy) is not long enough for my job?

Answer

If job requires more rod than is on reel, you can use an additional reel with rod and combine the rods using swivel coupling or grapples. See Big Buddy® Manual for additional information.

Question

What is the longest rodder that Jameson manufactures?

Answer

1,500' is our longest finished length on a frame. However, you can connect rodders for additional length when needed.

Question

What is the thread size of our end ferrules?

Answer

Wee Buddy: #8-32
Little Buddy: #10-24
Easy Buddy: #12-24
Mini Duct Hunter 1/4" -20
Good Buddy Models: 3/8"-16
Big Buddy 3/8"-16
Duct Hunter 5/16" 3/8"-16
Duct Hunter 7/16" 3/8"-16

Question

Are the Good Buddy® and Big Buddy® accessories interchangeable?

Answer

Yes, however, accessories are optimized for the specific models.

Question

Will Jameson rodder accessories (ferrules etc.) fit other brands of rodders?

Answer

We recommend Jameson parts for Jameson products to ensure the highest quality performance.

Duct Hunter™ Traceable Rodders

Question

What is the difference between Duct Hunter™ and Buddy® Duct Rodder applications?

Answer

Jameson's Buddy® Rodders are for installing cable; Duct Hunters™ are for tracing underground conduit/pipe.

Question

What items are required to use a Duct Hunter™?

Answer

Any make/model locator set (transmitter & receiver). Sold Separately.

Question

Will my locator work with the Duct Hunter?™

Answer

Yes. Jameson's Duct Hunter™ works with any make/model locator set.

Question

Can a Duct Hunter™ be repaired? Spliced?

Answer

Yes. See instruction manual for details.

Question

Why do I not get a signal when using the traceable rodder?

Answer

a. Try using a high frequency such as 82kHz or higher
b. Increase the depth of your ground spike
c. Replace the batteries in the transmitter and/or receiver
d. Check for proper continuity of the traceable rod. Touch each end of the rod to the probes of a multimeter and measure the resistance. Any reading between 2 and 20 ohms indicates proper continuity. Or lay out approx. 50 ft. of rod on the ground in a loop. Clip the red lead and black lead of the transmitter to each end of the rod. If the receiver picks up a strong signal, the rod has proper continuity.

Glow Rods

Question

Why are Glow Rod ferrules the same size for all rod diameters?

Answer

This allows the use of different diameter rods together to customize for different job applications, depending on length and amount of flexibility needed for specific job.

Question

How long do Jameson Glow Rods glow?

Answer

Approximately 10 minutes after fully charging in direct light.

Lighting

Question

Is Jameson Tactical Shelter Lighting available to commercial customers who do not directly operate in the military or government market?

Answer

Many Jameson products are available to the commercial public.

Question

Have Jameson shelter lights and field medical lights been utilized in a rugged/deployed environment?

Answer

Jameson shelter lights and field medical lights have been used in these environments by all branches of the U.S. Military, NGOs and International defense forces.

Question

Can Jameson customize existing lighting products to meet International power or connection requirements?

Answer

Yes, many of Jameson lights currently support international power requirements. Jameson can also customize any of lighting products to support international power requirements, as well as customize connectors to meet international plug configurations.

Question

Can Jameson develop lighting products outside of their current product line for specific applications?

Answer

Yes, Jameson can develop customized solutions, depending upon scope of project and required specifications. Please contact Jameson's Government Sales Manager for further information.

Live Trace For Gas Mains

Question

Will there be a different torque used when the saddle is attached to a PVC pipe vs PE Pipe, vs Adyl-A pipe?

Answer

No. PVC and Polyethylene have the same OD.

Question

Is there an air test required prior to putting the insertion tee into service with natural gas?

Answer

Yes

Question

What fittings do you recommend for attaching the pup or transition fitting to the gas line mechanical saddle and then attaching the valve and stuffing box?

Answer

This is the same procedure as EF insertion tee. Nothing has changed with the outlet - it is only the saddle. One is EF and one is mechanical. The cutter, the cap and the outlet of the tee are the same.

Question

Answer

Poles

Question

Are your poles interchangeable?

Answer

Yes. Jameson uses the same heavy duty leaf spring aluminum ferrules on all poles so they can be used together in any combination.

Question

Why does Jameson offer so many pole options?

Answer

To meet the specific needs of our different customers, Jameson has developed poles for line clearance, line construction, arborists, landscapers and homeowners. Different configurations allow the user to customize poles to specific jobs.

Question

What is the difference between a JE-Series pole and other fiberglass poles? When should I buy a JE-Series pole?

Answer

The JE series has an integrated solid foam core. Each pole is tested at the factory to confirm the insulating properties. They are used when working near power lines (such as line clearance.) The JE series are NOT hotsticks. Other Jameson fiberglass poles are hollow and are batch tested for insulating properties.

Question

What is the recommended height of our extension poles?

Answer

As a general rule, Jameson recommends no more than three 6-foot sections (18-ft) be used together. However, the experience of the user must be considered. The professional arborist may be able to use more poles or longer sections, while the homeowner may be comfortable using only one or two sections. Always follow all safety instructions and wear eye protection.

Sonde

Question

What is a sonde and how does it work?

Answer

A sonde is a miniature battery-powered transmitting beacon that screws on the end of a Duct Hunter™ or Buddy® Rodder. It is used to pinpoint specific locations in underground pipe. The signal is isolated to the sonde location only and is picked up by the receiver from above ground. Jameson offers a small 512 HZ sonde.

RGA Form - Huskie Tools

Question

Is an RGA form required?

Answer

Before shipping tools to Huskie, a Repair Goods Authorization is required. Please fill out our online RGA to begin the process of getting your tool back in the field.

Question

What happens with my tool while being repaired?

Answer

Our technicians examine your tool and take into account the condition, age, and previous repair history. Instead of just repairing the damaged part, the technician will look at all factors to make sure the tool will be safe upon return. Our process consists of refurbishing the entire tool to ensure years of correct operation.

Question

How can I return a tool for credit?

Answer

Yes, If you are returning an item for credit, please call Huskie directly at 800-860-6170 for RGA number.

Warranty - Huskie Tools

Question

What is the warranty on Huskie's products?

Answer

All Huskie REC-SERIES battery operated products carry a 5 year warranty. The ECO-SERIES battery operated products carry a 1 year warranty.

Question

What is the warranty on Huskie's batteries?

Answer

The BP-80 & BP-84 batteries carry a 5 year warranty from the date stamped on the battery. The BP-82 battery carries a 1 year warranty.

Troubleshooting - Huskie Tools

Question

The motor runs, but the tool jaws will not advance, what should I do?

Answer

There might be insufficient hydraulic oil or a defect in the hydraulic circuit. Please consult our factory of repair service. If there's an air block in the hydraulic system, invert the tool to allow air to rise towards the top of the oil bladder.

Question

The motor runs, tools jaws advance but will not build pressure, what should I do?

Answer

There might be insufficient hydraulic oil or a defective suction valve or bypass cartridge, please our consult factory for repair.

Question

The motor does not run at all, what should I do?

Answer

1. Please check the battery, might need to be recharged or replaced.
2. There might be a bad contact or loose battery connections, so please check all connections and wire. 3. There might be a misaligned switch, please check to make sure that switch is properly aligned with trigger, or consult the factory for repair service.

Question

The tool jaws will not release, what should I do?

Answer

1. If the tool did not complete a full cycle and bypass, press the trigger and allow tool to bypass, then release the tool jaws.
2. If the connector is jammed in the tool jaws, press and hold the release trigger while prying the tool jaws apart.
3. If the release trigger is bent or misaligned, consult the factory for repair service.

Batteries - Huskie Tools

Question

Can Huskie's new battery be used with all the tools?

Answer

Huskie Tools has 2 lithium-Ion batteries, the BP-82 & BP-84. The BP-82 battery is designed to replace the BP-80 and is used with ECO-series streamline tools. The BP-84 battery is also designed to replace the BP-80 and is used with all REC-series tools.

Question

What does the LED display on the battery represent?

Answer

The LED display gives you the remaining battery life in 20% increments.